Jumbox Studio
Saldo Tap Support
Find answers for common NFC card reading and app support questions.
Why is my card not detected?+
Make sure your Android device supports NFC, NFC is enabled, and the card is placed near the NFC reader area of your phone.
Why is transaction history not displayed?+
Transaction history depends on the card type. Some cards may only allow balance reading.
Does Saldo Tap require login?+
No. Saldo Tap does not require users to create an account or log in.
Does Saldo Tap support all e-money cards?+
Saldo Tap supports several Indonesian NFC-based e-money cards and may work with other compatible NFC cards, depending on card technology and issuer restrictions.
Does Saldo Tap store my card data?+
Saldo Tap is designed to process card information on the user's device. Any local storage, if applicable, is used only for app functionality and not for advertising or tracking.
How do I contact support?+
Email support@jumboxstudio.com with your device model, Android version, card type, and a description of the issue.